Guide Book

Important Note: To reset your password following this guide, you will need to be able to log in to your Johnson University email. If you cannot log in to your Johnson University accounts, please call our Helpdesk at (865)251-2667 and press 1.

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If you are a Dual-Enrolled Student, please use these instructions to access the JU Library Resources. If you have any issues, please contact your Admissions Counselor or call the IT Department at (865)251-2667 and stay on the line for an available technician. 

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To download the Zoom app or to log in to Zoom online, please visit 

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A brief guide on how to update the Zoom desktop application. To update the mobile application, please visit your device's app store. 

(.pdf, 82K)