All Johnson University websites (the portal, email, Sakai, etc.) can be accessed using the same login information for each site. New students should receive an email with their login information after they have been accepted. New employees should receive an email from the Human Resources Department once their account has been created. Applicants to the university will receive their login information from their Admissions Counselor. 

If you are an accepted/current student or an employee and you have verified that you at typing your credentials correctly, please contact our 24x7 Helpdesk by calling 865-251-2470. Please have your Student/Employee ID number ready and your date of birth.

If you are an applicant or a parent please follow the instructions found here to reset your password. Please note that if you are an applicant your username will be your Student ID number that your Admission counselor provided to you. 

Need to reset your password? Please follow the password reset instructions in the Guidebook here. Please note that you will need to log in to your Johnson University email to reset your password. If you cannot log in to your Johnson University accounts, please call our 24x7 Support Team at 865-251-2470.

To submit a ticket, please email us at ittickets@Johnsonu.edu. Alternatively you can call us at 865-251-2667 Monday - Friday, 7:30am - 5:00pm. Need help outside of these hours? Call our 24x7 Helpdesk or visit our support site at https://johnsonu.blackbelthelp.com or 865-251-2470 

The campus Wi-Fi password can be found on the Information Technology page. Please log in to access the page.

Campus printing information can be found on the Information Technology page. Please log in to access the page. 

The best way to report WiFi and/or wired network outages is to fill out our Internet Speed Issues form.  This form is designed to collect all of the information that IT needs to start troubleshooting the issue.  There is also a field for providing additional details on your specific problem.

Once a student leaves Johnson University, whether by graduation or other means, their account becomes classified as an Alumni account. The IT Department continues to provide email access to all alumni indefinitely. 

Due to licensing restrictions from Microsoft, Johnson University does not provide alumni with licensing for the Microsoft Office suite of desktop applications, including Outlook, Word, PowerPoint, Excel, and others. Mobile apps may or may not be restricted depending on these same licensing restrictions. Alumni will continue to have permissions to access their JU email through the "Email" quick link on the left side of this page.

The Johnson University IT Department reserves the right to disable alumni accounts if the account poses a security threat, either through inactivity, suspicious account activity, or other means.  Alumni can regain access to their account by contacting the IT Department and requesting access.

The Microsoft Office suite is available for all current students and employees. Please follow this guide to download Microsoft Office on up to 5 devices, including laptops, phones, and tablets. 

The IT Department does not officially support Sakai past log in. If you need assistance with Sakai, please call our 24/7 helpdesk line at 865-251-2470 or at https://johnsonu.blackbelthelp.com. It is also recommended to reach out to the professor of the course you are having issues with.