Faculty, for assistance with remote learning, please check out our Synchronous Learning Resources page.

Office Hours: Monday - Friday, 7:30am - 5:00pm

Department Phone: 865-251-2667

Ticket System Email: ittickets@Johnsonu.edu 

24x7 Helpdesk: http://johnsonu.echelp.org/ or 213-863-0993

Click here for our IT Department portal page. You will need to log in to view this page.

Click here for a TeamViewer QuickSupport session if prompted by our helpdesk.

Guide Book

Important Note: To reset your password following this guide, you will need to be able to log in to your Johnson University email. If you cannot log in to your Johnson University accounts, please call our Helpdesk at (865)251-2667 and press 1.

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If you are a Dual-Enrolled Student, please use these instructions to access the JU Library Resources. If you have any issues, please contact your Admissions Counselor or call the IT Department at (865)251-2667 and stay on the line for an available technician. 

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To download the Zoom app or to log in to Zoom online, please visit https://johnsonu.zoom.us. 

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A brief guide on how to update the Zoom desktop application. To update the mobile application, please visit your device's app store. 

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This guide shows how to forward campus office phones.

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How do I log in to my Johnson University Account?

The login information for all Johnson University websites (the portal, email, Sakai, etc.) are all the same. New students should receive an email with their login information after they have been accepted. New employees should receive an email from the Human Resources Department once their account has been created. Applicants to the university will receive their login information from their Admissions Counselor. 

 

I can't get in to my account. What can I do?

If you are a new student or employee, please double check that you are entering your username and password exactly as they were given to you. If you are an applicant to the university, please contact your Admissions Counselor. For additional help getting in to your account, please contact our 24x7 Helpdesk.

 

How do I reset my password?

To reset your password, please download the Password Reset Guide in the Guide Book section on this page. Please follow the instructions to reset your password. Please note that you will need to log in to your Johnson University email to reset your password. If you cannot log in to your Johnson University accounts, please call our toll free support line at 213-863-0993 or call our Helpdesk at 865-251-2667 and press 1 at the prompt.

 

How do I change my verification information?

To edit the verification information used for account recovery and MFA, please log in to your JU account at https://aka.ms/mfasetup. If you no longer have access to your account due to incorrect information, please contact our 24/7 support team at 213-863-0993.

 

What is Zoom?

Zoom is a video and audio conferencing platform designed for simple online meetings, instant messaging, and quality collaboration. Zoom is Johnson University's choice for online class meetings and remote class attendance. Johnson University also encourages Zoom for all collaboration meetings between students and business meetings between faculty and staff. 

More information on Zoom can be found on our IT Department page or at https://johnsonu.zoom.us.

 

What is the campus Wi-Fi password?

The campus Wi-Fi password can be found on the Information Technology page. Please log in to access the page.

 

How can I print on campus?

Campus printing information can be found on the Information Technology page. Please log in to access the page. 

 

How do I report network problems?

The best way to report WiFi and/or wired network outages is to fill out our Internet Speed Issues form.  This form is designed to collect all of the information that IT needs to start troubleshooting the issue.  There is also a field for providing additional details on your specific problem.

 

How do I submit a ticket?

To submit a ticket, please email us at ittickets@Johnsonu.edu. Alternatively, you can log in to https://helpdesk.johnsonu.edu to submit a ticket and check on the status of your tickets. When logging in to this site, please use your full JU email address and password.

 

What happens to my account after I leave Johnson University?

Once a student leaves Johnson University, whether by graduation or other means, their account becomes classified as an Alumni account. The IT Department continues to provide email access to all alumni indefinitely. 

Due to licensing restrictions from Microsoft, Johnson University does not provide alumni with licensing for the Microsoft Office suite of applications, including Outlook, Word, PowerPoint, Excel, and others.

The Johnson University IT Department reserves the right to disable alumni accounts if the account poses a security threat. Alumni can regain access to their account by contacting the IT Department and requesting access.

 

How do I Download Microsoft Office?

The Microsoft Office suite is available for all current students and employees. Please follow this guide to download Microsoft Office on up to 5 devices, including laptops, phones, and tablets. 

 

Who do I talk to about Sakai issues?

The IT Department does not officially support Sakai past log in. If you need assistance with Sakai, please call our 24/7 helpdesk line at 213-863-0993 or at http://johnsonu.echelp.org/. It is also recommended to reach out to the professor of the course you are having issues with.