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Office Hours: Monday - Friday, 7:30am - 5:00pm

Department Phone: (865) 251-2667

Ticket System Email: ittickets@Johnsonu.edu 

24x7 Helpdesk: http://johnsonu.echelp.org/ or 1(855)821-5921

Click here for our IT Department portal page. You will need to log in to view this page.

Guide Book

Important Note: To reset your password following this guide, you will need to be able to log in to your Johnson University email. If you cannot log in to your Johnson University accounts, please call our toll free support line at 1(855)821-5921 or call our Helpdesk at (865)251-2667 and press 1.

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If you are a Dual-Enrolled Student, please use these instructions to access the JU Library Resources. If you have any issues, please contact your Admissions Counselor or call the IT Department at (865)251-2667 and stay on the line for an available technician. 

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How do I log in to my Johnson University Account?

The login information for all Johnson University websites (the portal, email, Sakai, etc.) are all the same. New students should receive an email with their login information after they have been accepted. New employees should receive an email from the Human Resources Department once their account has been created. Applicants to the university will receive their login information from their Admissions Counselor. 

I can't get in to my account. What can I do?

If you are a new student or employee, please double check that you are entering your username and password exactly as they were given to you. If you are an applicant to the university, please contact your Admissions Counselor. For additional help getting in to your account, please contact our 24x7 Helpdesk.

How do I reset my password?

To reset your password, please download the Password Reset Guide in the Guide Book section on this page. Please follow the instructions to reset your password.

What is the campus Wi-Fi password?

The campus Wi-Fi password can be found on the Information Technology page. Please log in to access the page.

How can I print on campus?

Campus printing information can be found on the Information Technology page. Please log in to access the page. 

What happens to my account after I leave Johnson University?

Once a student leaves Johnson University, whether by graduation or other means, their account becomes classified as an Alumni account. The IT Department continues to provide email access to all alumni indefinitely. 

The Johnson University IT Department reserves the right to disable alumni accounts if the account poses a security threat. Alumni can regain access to their account by contacting the IT Department and requesting access.

How do I submit a ticket?

To submit a ticket, please email us at ittickets@Johnsonu.edu. Alternatively, you can log in to https://it.johnsonu.edu to submit a ticket and check on the status of your tickets. When logging in to this site, please use your username only, not your full email address (ex: Ashley.Johnson instead of Ashley.Johnson@Johnsonu.edu)